Bike Instructions

Frequently Asked Questions

- Download the ALPEN Rentals app from the App Store or Play Store.
- Register an account and complete an ID check with your driver's license or passport.
- Choose your preferred payment method (Apple Pay, Google Pay, or credit card).
- Select the bike you want to rent and follow the steps to unlock it via Bluetooth.
- Please make sure to read the Bike instructions on this website before using it.
- Ensure your phone's Bluetooth is turned on.
- Open the ALPEN app, select the bike, and tap "Unlock" to activate the Bluetooth lock.
- You will hear a beep, and the u-lock will unlock.
- Make sure Bluetooth is turned on.
- Move closer to the bike for better Bluetooth communication.
- Confirm that you're unlocking the correct bike by checking the bike number, which matches the number on the bike and the lock.
- Check that you have accepted all the necessary app permissions.
- The bike number you selected in the ALPEN app is printed on both the bike and the lock. Double-check the number to ensure you have the correct one.
- For mountain bikes in mountain towns, the orange power button is located on the front of the control module on the handlebar’s left side. This can be a bit tricky to find, so look carefully at the front of the module.
- On other bikes, the power button is on top of the panel and is easier to spot.
- Park the bike at an approved location.
- Lock the bike using the lock on the bike.
- Open the ALPEN app and follow the steps to complete the ride by taking a photo of the locked bike and rating your ride.
- To change to a different bike, you first need to end the ride on the bike you want to change. Once the ride is completed, you can request a refund in the comment section of the app.
- Make sure you're in an approved parking area.
- Ensure the metal “U” part of the lock is fully engaged in the cylindrical part.
- If the problem persists, restart the app and try again or contact ALPEN support.
- You can pay using Apple Pay, Google Pay, or a credit card directly through the ALPEN app.
- No, pausing a ride is not supported. You will need to return the bike to complete your ride.
- We strongly recommend wearing a helmet for your safety while riding.
- ALPEN requires permissions like Bluetooth, location, and camera access to work properly. Without accepting these permissions, you may not be able to unlock bikes or complete rides.
- For Apple (iOS):
  - Go to Settings on your phone.
  - Scroll down to find the ALPEN app and tap on it.
  - Under "Allow ALPEN to access," ensure that Bluetooth, Location, and Camera are toggled on.
- For Android:
  - Open Settings on your phone.
  - Tap Apps or App Management and find the ALPEN app.
  - Tap on Permissions and ensure that Bluetooth, Location, and Camera are allowed.
- For urgent matters, call us at (203) 529-1155.
- For non-urgent issues, email us at [email protected].

URGENT SUPPORT

For urgent matters, call us at (203) 529-1155. For non-urgent issues, email us at [email protected].