Shipping & Returns
SHIPPING & RETURN POLICY
Once your order has been finalized and production of your ALPEN product is complete, we will make every effort to have your product delivered as soon as possible. The nature of pre-orders is such that we cannot yet guarantee the timing of delivery, but we will make every effort to keep you apprised of developments regarding manufacturing and shipping.
Contiguous United States
Ground shipping charges within the contiguous United States will be noted on the ALPEN website and calculated at checkout. Expedited shipping requires and upgrade fee. Shipping services and rates are subject to change without prior notice. Expedited options may not be available in all areas.
Alaska and Hawaii
Shipments to Alaska or Hawaii may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order.
Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.
We are happy to fulfill international orders. Please email us directly at firstname.lastname@example.org with your preferred shipping carrier so we can arrange the best method of delivery for you.
We want to be sure you’re as happy with your ALPEN product as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. Refunds will be returned only to the original form of payment. ALPEN does not offer store credit or gift cards. ALPEN does not accept returns on items purchased outside of www.alpenstorage.com. All merchandise must be unused and returned in the original packaging. Use a shipper of your choice to return your items. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
Please contact the ALPEN customer service team at email@example.com to approve your return. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from ALPEN via phone or website.
ALPEN does not price match with dealers or competitors.